Specialized - Senior Client Success Manager
Visa
Employer Active
Posted 12 hrs ago
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Experience
8 - 13 Years
Job Location
Education
Bachelor of Arts, MBA/PG Diploma in Business Mgmt
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The Specialized Customer Success Management team, part of CEMEA Go To Market Services, helps Visa customers maximize the adoption of live products and speed up client projects, with a strong focus on revenue growth.
Using a consulting-style approach, Specialized CSMs develop deep expertise in Visa products and work across all levels of the organization to deliver the best outcomes for customers.
Accelerate adoption and improve performance of products for the assigned product family, by identifying optimization opportunities and leads for activation
Collaborate with regional Sales and Product functions to design and execute go to market initiatives for Visa products
Collaborate with cross functional teams within Visa to deliver subject matter expertise consultation and operational best practices as needed to optimize client performance
Collect product feedback and prioritize the enhancement requests for the Global Product teams
Support and oversee the implementation of new Visa products purchased by Clients by coordinating with key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximize adoption of deployed products.
Foster and sustain trusted partnerships with other teams within Client Services, Product and Sales by aligning on the forward looking relationship strategy and optimization opportunities and executing against Client Success Plans
Drive and deliver initiatives to improve client adoption of products and use of self service tools.
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience
Leverage insights and understanding of their local markets and product needs to continually enhance Product Health in the region and Client experience
Support periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics
Translate complex customer business needs into opportunities for system and service solutions
Desired Candidate Profile
Basic Qualifications:
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications:
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- Bachelor degree or equivalent qualification, Masters or MBA degree is preferred
- 8-15 years of success in a technology, financial or information services business or with experience in the Payments, Consulting or Banking industry preferred
- Commitment to learning and developing with a strong bias for action, with a passion to build, test, learn and iterate.
- Proficiency in data analytics, visualization and data driven decision making.
- Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at all levels
- Ability to articulate complex technical and business issues and solutions to multiple levels internally and externally to support strategic business plans
- Self-starter able to achieve results as part of an effective team across countries and time zones
- Able to effectively prioritize and multi-task under deadlines
- Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans
- Excellent presentation skills, including strong oral and written communications
- Solid influencing and negotiation skills
- Basic to intermediate proficiency in the following skills:
- Building client relationships
- Build credibility and create trust-based relations
- Partner with clients to build their business
- Becoming customer centric, listening to and prioritizing customer needs to drive value realization and build trusted partnerships
- Success planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products or solutions
- Client engagement - Communicate clearly and effectively with clients
- Proactiveness - think ahead and act.
- Critical thinking - take ownership over problems and find creative solutions to complex problems.
- Technical skills continuous acquisition, application, and refinement of technical skills relevant to the role and payments
Company Industry
Department / Functional Area
Keywords
- Specialized - Senior Client Success Manager
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Visa
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters to you, to your community, and to the world.Progress starts with you.