Sr. ServiceNow Business Analyst
DXC Technology
Posted on 17 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
Gather, analyze, and document business requirements for ITSM processes using ServiceNow
Collaborate with stakeholders to identify business challenges and opportunities for improvement
Translate business needs into detailed functional and technical requirements
Work closely with ServiceNow developers and administrators to ensure solutions meet business objectives
Assist in configuring and testing ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.)
Conduct workshops and stakeholder interviews to validate requirements and design decisions
Support UAT, training, and deployment activities
Provide post-implementation support and continuous improvement recommendations
Develop process documentation, user stories, use cases, and workflow diagrams
Ensure compliance with governance, best practices, and organizational standards
Desired Candidate Profile
Experience working in large-scale ServiceNow implementations
Familiarity with reporting and dashboarding in ServiceNow
Experience with integration of ServiceNow with other platforms/tools
Ability to work independently and as part of a cross-functional team
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Sr. ServiceNow Business Analyst
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DXC Technology
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.
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