Station Supervisor
Road and Transport, RTA Dubai
Employer Active
Posted 9 hrs ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The Station Supervisor will oversee daily operations at RTA bus stations, ensuring safety standards, customer service protocols, and regulatory procedures are consistently maintained. The role involves supervising staff, addressing customer concerns, and supporting emergency response activities.
Location: UAE
Location: Dubai
Industry: Transportation/Trucking/Railroad
Function: Administrative
Gender: Any
Candidate Nationality: UAE Only
Job Type: Full-time
What You ll Do
Prepare and submit daily and operational reports.
Conduct daily visits to verify compliance with safety regulations and customer service standards.
Supervise station staff, assign tasks, and resolve staff-related issues.
Evaluate employee performance by reviewing completed tasks and work methods.
Handle and follow up on customer complaints to ensure effective resolution.
Respond to feedback from mystery shopper surveys and implement corrective measures.
Enforce passenger fines in line with approved procedures.
Manage lost-and-found items and coordinate with relevant departments for resolution.
Provide support during emergencies and crises, including field presence on a 24/7 basis.
Ideal Profile
Diploma in a relevant field.
0 2 years of relevant experience in operations or customer service.
Strong analytical and problem-solving skills with the ability to generate effective solutions.
Excellent communication and listening abilities for customer and staff interactions.
Team player capable of handling multiple priorities and tasks simultaneously.
Proficiency in a wide range of computer applications.
Ability to build strong, trust-based relationships with colleagues and customers.
Why Join Us
This role offers the opportunity to contribute to the smooth functioning of Dubai s public bus services, ensuring passengers enjoy safe, reliable, and customer-focused transport. Working with RTA provides a dynamic environment where professional growth and public service excellence are priorities.
Company Industry
Department / Functional Area
Keywords
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Road and Transport, RTA Dubai
About the Company
The Roads and Transport Authority (RTA) is Dubai s government entity responsible for roads, public transportation, and related infrastructure. Recognized for its innovation and service excellence, RTA is dedicated to delivering safe, efficient, and sustainable mobility solutions. A career with RTA allows you to be part of shaping Dubai s world-class transport system.
Post Details