Student Services Coordinator

EC English Language Centres

Join our dynamic Dubai team and become the face of the EC student experience! As a Student Services Coordinator, you ll play a key role in welcoming students from around the world, supporting them throughout their journey, and ensuring their time with EC is nothing short of unforgettable. You ll be their go-to guide and problem solver, helping them feel at home from their first day in Dubai to their last.

This is a fast-paced, people-focused role perfect for someone who thrives in an international environment, loves creating exceptional experiences and takes pride in making every interaction count.

Key Responsibilities:

• Be the first friendly face at the Centre welcoming students and visitors, offering professional guidance, and responding to requests with warmth, clarity, and efficiency.
• Drive student engagement by working closely with the Operations Manager and Director of Studies to generate and convert walk-in enquiries.
• Own the accommodation process managing student placements in residences and shared apartments, keeping records up to date, and ensuring every student feels comfortable and supported.
• Design and deliver an exciting activities programme that helps students build memories, friendships, and confidence outside the classroom.
• Ensure compliance and accuracy in all company and regulatory procedures, including immigration and statutory requirements.
• Champion process improvements by identifying new ways to elevate the student experience leading initiatives such as the Student Ambassador Programme.
• Coordinate all key student firsts such as airport transfers, arrival at accommodation, and first-day logistics, ensuring every step is smooth, welcoming, and memorable.
• Support financial processes by assisting with any outstanding student payments in line with company policy.