Support Engineer

B.Tech

Posted 30+ days ago

Experience

3 - 8 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

As a Support Engineer, you will provide front-line technical support to corporate end users, ensuring reliable day-to-day IT operations and a high-quality user experience. You will manage end-to-end user support across endpoints, Microsoft 365, identity, and access services, while handling incidents, resolving user issues efficiently, and collaborating with internal IT teams to maintain service continuity and operational excellence.

Responsibilities

  • Provide hands-on end-user support across Windows, macOS, Android devices, and Microsoft 365 platforms.
  • Manage incidents and service requests through the ITSM platform with full ownership from intake to resolution. Troubleshoot endpoint, identity, access, and connectivity issues, including MFA, VPN, and device compliance.
  • Support device lifecycle activities and ensure SLA adherence, service quality, and clear user communication.
  • Contribute to operational improvement, documentation, and continuous service optimization initiatives.

Desired Candidate Profile

Minimum of 3 years in corporate end-user support or support engineering roles.

  • Strong hands-on experience with Windows, macOS, Android, Microsoft 365, Active Directory, Azure AD, and Intune.
  • Good understanding of networking fundamentals, authentication, and access concepts.
  • Experience using ITSM tools and operating within ITIL-based service management frameworks.
  • Strong troubleshooting, communication, ownership, and collaboration skills.

Preferred Qualifications

  • Experience in enterprise IT environments, exposure to structured service delivery models, and experience supporting large-scale Microsoft 365 and Intune environments.
  • Contribution to knowledge bases and service documentation is a strong plus.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Engineering

Keywords

  • Support Engineer

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B.Tech


https://apply.workable.com/blabs/j/6AE7B67BD3/

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