Support Engineer L1

SWATX

Posted 30+ days ago

Experience

1 - 4 Years

Job Location

Cairo - Egypt

Education

Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

As a Support Engineer L1 at SWATX, you will be an essential part of our IT support team, responsible for providing first-level technical assistance to our clients. Your role will involve troubleshooting and resolving a variety of technical issues related to hardware, software, and network systems.


Key responsibilities include:

  • Troubleshooting and resolving customer issues via phone, email, or chat.
  • Installing, configuring, and supporting end-user devices and software applications.
  • Documenting support tickets and maintaining accurate records of inquiries and resolutions.
  • Assisting customers in navigating technical problems and guiding them towards solutions.
  • Collaborating with higher-level support teams to escalate unresolved issues.


The ideal candidate will have strong communication skills, a proactive approach to problem-solving, and a keen interest in technology.

Desired Candidate Profile

To be considered for this role, candidates should have:

  • A degree in Computer Science, Information Technology, or a related field.
  • 1+ years of experience in a technical support role.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Excellent interpersonal and communication skills.
  • A customer-focused mindset and a passion for helping others.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • Support Engineer L1

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SWATX

https://apply.workable.com/swatx/j/5C2292A772/

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