Support & Maintenance Engineer CIAM
Synechron
Employer Active
Posted on 13 Apr
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Experience
3 - 8 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Overall Responsibilities
Monitor, support, and ensure high availability and performance of the CIAM environment
Troubleshoot and resolve technical issues related to identity management and access protocols
Perform routine health checks, updates, patches, and system optimizations
Collaborate with security and development teams to enforce security policies and implement system improvements
Support user provisioning, de-provisioning, and access management workflows
Document incidents, support processes, and resolution steps to establish best practices
Assist in deploying updates seamlessly and testing new features
Provide technical guidance and support to internal teams and end-users
Keep abreast of the latest advancements, vulnerabilities, and best practices in CIAM
Technical Skills (By Category)
Programming Languages:
Required: PowerShell, Bash
Preferred: Python, JavaScript
Databases/Data Management:
Basic understanding of directory services and data repositories
Cloud Technologies:
Required: Azure, AWS, or GCP (familiarity with cloud-based CIAM solutions)
Preferred: Cloud security best practices
Frameworks and Libraries:
OAuth, OpenID Connect, SAML protocols
Development Tools & Methodologies:
Automation scripts, CI/CD pipelines, Agile methodologies
Security Protocols & Practices:
Identity federation, multi-factor authentication, user access control, compliance standards
Desired Candidate Profile
Job Summary
Synechron is seeking a dedicated and technically proficient Support & Maintenance Engineer specialized in Customer Identity and Access Management (CIAM) systems. In this role, you will be responsible for ensuring the stability, security, and optimal performance of our CIAM platforms. Your expertise will help facilitate secure user access, streamline support processes, and implement system enhancements, contributing to the organization's overall security posture and user experience excellence.
Software Requirements
Required:
- Proficiency in CIAM platforms such as Azure AD B2C, Okta, or Ping Identity
- Experience with scripting languages like PowerShell, Bash, or similar for automation
- Familiarity with OAuth, OpenID Connect, SAML protocols
- Knowledge of security and compliance tools and practices
Preferred:
- Cloud platform experience (Azure, AWS, GCP)
- DevOps tools and practices (CI/CD pipelines)
- Infrastructure as Code (IaC) tools
Experience Requirements
- Minimum 3 years of experience in support and maintenance of CIAM or similar IAM platforms
- Proven experience in troubleshooting and resolving complex identity management issues
- Industry experience in security, compliance or enterprise IT support contexts
- Alternative pathways include significant hands-on experience or certifications in CIAM solutions
Day-to-Day Activities
- Daily monitoring of system performance and availability
- Responding to support tickets and technical incidents
- Performing system updates, patches, and security configurations
- Collaborating with security teams to review and enforce policies
- Supporting user lifecycle management processes
- Preparing and maintaining documentation of support activities, incident responses, and resolutions
- Participating in sprint planning and deployment activities with development teams
- Regular meetings with stakeholders to understand evolving requirements
Qualifications
- Bachelor s degree in Computer Science, Information Technology, Cybersecurity, or related field (or equivalent practical experience)
- Relevant certifications (e.g., CIAM, Security+, CISSP) are preferred
- Demonstrated commitment to continuous professional development in identity management and security practices
Professional Competencies
- Strong problem-solving skills and analytical thinking
- Ability to work efficiently both independently and in team environments
- Clear communication skills to articulate technical issues and solutions
- Stakeholder management including internal teams and end-users
- Adaptability to new technologies and changing priorities
- Innovative approach to system improvement and security enhancement
- Effective time management and task prioritization
Company Industry
Department / Functional Area
Keywords
- Support & Maintenance Engineer CIAM
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Synechron
Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company.