Talent Manager (Staffing / Resource Management)

Marsh & McLennan Companies, Inc.

We are looking for an exceptional individual to join the Talent Management (TM) Team for India, Middle East and Africa. This is a highly demanding position in a fast-paced, professional services environment. The IMEA region covers several countries, and this role would be responsible for staffing, developing, retaining and managing the consultant population of 80+ individuals as well as leading on all talent related topics for at least one of the practices. This role is integral to the smooth running of the business.

Key Responsibilities:

Staffing of Projects and Practice Management

• Independently staff consultants (Associates-Principals) across IMEA for selected practices (~80+ consultants)
• Serve as trusted business partner to Industry Heads, Office and Market Leads; secure buy-in for staffing options and decisions.
• Run regular meetings with Industry Heads, Office and Market Leads
• Understand consultant performance, skills and development needs to facilitate a smooth staffing process
• Understand consultant skills, development goals and preferences in order to drive their personal development through strategic staffing
• Understand the pipeline of potential projects and be proactive in raising issues and concerns
• Team and collaborate with other Talent Managers within IMEA and in other regions to find solutions on a wide array of topics (i.e. staffing, business development etc.)

Talent Management

• Build relationships with consultants and develop a rounded view of their capabilities, professional goals and interests
• Manage the information and dialogues around wellbeing and work-life balance of consultants
• Partner with key stakeholders in the business to discuss a wide variety of strategic priorities: practice pyramid and capacity planning, utilization, performance management, overall staffing process, engagement etc.
• Collaborate with Performance Management to identify training needs of consultants
• Collaborate with HC Operations on any HC-related topics related to pool of consultants
• Work closely with the Regional Head of TM to lead or get involved in a variety of Talent projects/initiatives in the IMEA region when the need arises

Performance Management

• Understand the competency model of consultants and have discussions on ways in which they can improve their toolkit
• Actively engage in the Mid-Year and Year-End review process working closely with the Performance Management function and participate in review processes
• Work closely with the Performance Management function, reviewing consultant performance on a weekly basis discussing trends and proposed solutions with the business
• Partner with career advisors and consultants to develop thoughtful career discussions and plans

Reporting

• Review and interpret reports (e.g., utilization, staffing, OW Balance) to identify trends and actions
• Coordinate the production of weekly consultant availability long lists and keep these up to date throughout the week
• Maintain accurate and timely data in Certinia (resource planning database) with TM Operations support; ensure starter/leaver, training, time-off and any other data is accurately reflected
• Contribute to the monthly Timesheet Variance process

Skills and Attributes:

• Excellent communication, teaming and organizational skills
• Ability to provide strategic guidance on any HR related area to the business
• Ability to create trusted relationships with stakeholders in the business
• Highly self-motivated with excellent interpersonal skills and the ability to work effectively with diverse personalities and different cultures
• Ability to juggle several tasks at once, organize, prioritize and manage own time
• Flexible attitude, hard-working, be prepared to step outside of job description if needed
• Attention to detail and high level of accuracy
• Ability to work with confidential data
• A team player able to function independently, but collaboratively, in a fast-paced environment
• An individual known for their enthusiasm, integrity and willingness to "roll up their sleeves" to get the job done, even the more mundane aspects of the job

Technical Skills:

• Strong Word, Excel, PowerPoint and Outlook skills.
• Fluent in English (written and verbal)
• Experience working with a resource management system highly desirable
• Proficient with data analysis and reporting