Talent Recruiter (Call Center)

QIC digital hub

We are looking for a strong Talent Recruiter to join our Talent team and support hiring for our Call Center function. The role includes hiring across different levels from Agent positions to Team Leads and operational management roles when needed. We work in a dynamic environment, so we are looking for someone proactive, driven, business-minded, and comfortable operating in a fast-paced setting.

Responsibilities

• Managing full-cycle recruitment for Call Center hiring needs (agents sales, support, operational & managerial roles when needed)
• Sourcing candidates across multiple channels and maintaining hiring funnels
• Reviewing applications and screening candidates
• Conducting HR interviews and coordinating hiring stages
• Managing pipelines, candidate communication, feedback collection, and offers
• Working closely with Hiring Managers and operational stakeholders
• Maintaining hiring speed and recruitment quality during hiring waves
• Supporting employer branding and candidate experience initiatives
• Contributing ideas regarding sourcing channels, local market practices, and recruitment improvements
• Using ATS and hiring systems to maintain accurate recruitment workflows

Requirements

• 3+ years of Talent Acquisition / recruitment experience
• Proven experience in fast-paced hiring environments
• Understanding of Call Centers operations and hiring specifics
• Hands-on sourcing experience and ability to build hiring funnels quickly
• Strong communication and stakeholder management skills
• Ownership, speed, reliability, and comfort working in a fast-paced environment
• English level B2 C1+ with strong spoken and written communication
• Experience working with ATS systems, LinkedIn, sourcing tools, and recruitment platforms