Team Lead Key Account Management

talabat

Employer Active

Posted 8 hrs ago

Experience

6 - 8 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Strategic Account Management & Growth:

  • Lead commercial strategy across the team s portfolio, identify and activate growth levers, optimize vendor performance, and drive profitability.
  • Design and execute strategic initiatives across the city, ranging from onboarding and engagement to performance optimization and retention.
  • Develop and oversee tailored growth plans and strategic roadmaps for high-priority accounts, ensuring long-term partner success and alignment with company objectives.

Project Leadership:

  • Identify and address operational or structural gaps in the partner lifecycle by initiating and managing strategic projects across teams (e.g., Marketing, Product, Finance, and Logistics).
  • Collaborate with internal stakeholders to pilot innovative solutions, implement scalable processes, and deliver value-added services to strategic partners.
  • Serve as the voice of key partners within the organization, influencing product development and process improvements to better meet their evolving needs.

Team Development & Performance:

  • Lead and mentor a team of Key Account Managers, driving performance across a diverse portfolio of top-tier partners.
  • Define and implement the commercial strategy across the team s portfolio, identifying and activating key growth levers to drive revenue and profitability.
  • Drive strategic thinking and customer-centricity within the team.
  • Set clear goals, provide actionable feedback, and support professional development

Data-driven Decision Making:

  • Analyze business data, performance dashboards, and market trends to identify risks and opportunities across accounts.
  • Translate insights into action plans that improve partner performance and team efficiency.
  • Build and present performance reports and strategic recommendations to senior leadership, including the City Head and cross-functional stakeholders.

Desired Candidate Profile

Bachelor s degree in Business Sales, Strategy, or a related field.

  • 6-8 years of experience in account management, strategic partnerships, or commercial roles, with at least 1 2 years of team leadership.
  • Strong track record in owning strategic projects, building cross-functional alignment, and delivering results.
  • Analytical thinker with a solid understanding of business data, dashboards, and performance metrics.
  • Excellent communication and relationship-building skills.
  • Self-starter with strong project management capabilities and attention to detail.
  • Experience in e-commerce, food delivery, or tech is a strong advantage.
  • Proficiency in CRM tools (e.g., Salesforce) and Excel or data dashboards.

Company Industry

Department / Functional Area

Keywords

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talabat

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