Technical Account Manager Halian

Account Management & Customer Engagement

• Serve as the primary technical contact and trusted advisor for top-tier enterprise accounts, potentially including global oil and gas customers.
• Actively lead solution support efforts, serving as the primary escalation point for customers to resolve complex technical issues.
• Manage delivery projects, new RFPs, and various customer engagement matters for assigned accounts.
• Provide technical expertise and advisory to enhance and develop solutions running on our industrial data platform.
• Provide customers with product demonstrations and build proof-of-concepts (POCs) in areas such as Gen AI agents, Data Integration & Modeling, Engineering diagrams parsing, and integration of IT data with 3D / Point Clouds.

Solution Architecture & Cloud Expertise

• Provide guidance on solution architecture, data modeling, and integration best practices for clients.
• Act as the expert on cloud services (AWS, Azure) and lead the planning and execution of platform migrations (e.g., GCP to Azure) and related solution management.
• Apply Infrastructure as Code (IaC) principles, developing templates (e.g., CloudFormation) for customer workloads.
• Implement AWS best practices for managing organizational accounts and optimizing cloud costs.
• Design and maintain data visualization solutions, including PowerBI dashboards and custom tools using technologies like Plotly.js and Streamlit.
• Contribute to the development of applications and microservices, demonstrating proficiency in languages such as JavaScript, Python, and C#.