Technical Account Manager

9h Digital

What you ll do

Client & Delivery Ownership

• Own client initiatives end-to-end: from discovery, solution design, and technical scoping through to delivery, launch, and optimisation
• Act as the primary point of contact for clients, leading technical conversations with confidence and credibility
• Translate business goals and client ambition into clear, structured, and executable plans for engineering and production teams.
• Anticipate client needs before they arise identifying risks, dependencies, and opportunities early
  
  

Technical & Cross-Functional Leadership

• Partner closely with Development, UI/UX, Product, SEO, Content, and Studio teams to deliver integrated digital solutions
• Manage complex technical projects, including websites, platforms, integrations, and performance-driven digital ecosystems
• Work comfortably within agile or hybrid delivery environments, adapting scope, priorities, and workflows as projects evolve.
• Bring clarity to complexity breaking down technical requirements into actionable tasks and milestones
  
  

Strategy, Quality & Commercial Responsibility

• Oversee project budgets, timelines, and resourcing while protecting execution quality and strategic intent
• Balance speed with robustness ensuring scalability, performance, and long-term maintainability of solutions
• Engage in strategic conversations around data, performance, user behaviour, scalability, and impact
• Act as the internal and external champion of the work, owning outcomes rather than just deliverables
  
  

Leadership & Mindset

• Be proactive, not reactive designing around constraints and unlocking smarter technical solutions
• Earn trust and respect from developers, creatives, and stakeholders through clarity, competence, and calm leadership
• Represent both TAYB and client brands with professionalism, integrity, and long-term thinking
• Step into additional responsibilities as needed, with a strong sense of ownership and accountability.