Technical Documentation Engineer (Wallets)

Tether Operations Limited

The primary goal of a Documentation Engineer is to create clear, accurate, and developer-friendly documentation that enables users to understand, adopt, and effectively integrate Tether s products and open-source technologies. This involves transforming complex technical systems into accessible guides, tutorials, references, and examples that reduce friction, accelerate onboarding, and improve overall developer experience (DX).

A Documentation Engineer ensures that every product, SDK, module, and application is fully and coherently documented, kept up to date with rapid development cycles, and presented in a way that supports both internal teams and the global developer community.

Responsibilities

• Write, maintain, and continuously improve documentation across the entire product ecosystem including SDKs, APIs, open-source libraries, web, mobile and desktop apps, and platform features.

• Ensure clarity, accuracy, and usability of all documentation, adapting tone and depth according to the target audience (developers, end users, or internal teams).

• Collaborate closely with engineers, product managers, and designers to extract technical and functional information, turning it into high-quality developer guides, user manuals, and release notes.

• Proactively update documentation to match product iterations, new features, and changes introduced by the development team, keeping all materials in sync with releases.

• Develop and maintain tutorials, quick starts, and onboarding flows that guide both developers and end users through the setup and use of apps and platform features.

• Create and validate example applications, demos, and code snippets that illustrate practical implementations and common usage patterns.

• Adopt and contribute to docs-as-code workflows, maintaining documentation within repositories, participating in PR reviews, and integrating with CI/CD pipelines.

• Apply and uphold documentation standards and style guides, ensuring a consistent voice and structure across apps, products, and open-source components.

• Collect and analyze feedback from developers, customers, and community channels to identify pain points and continuously improve the documentation experience.

• Perform hands-on validation of procedures and configurations described in the docs, ensuring that every instruction can be successfully followed.

• Work with the Documentation Lead to improve tooling, automation, and versioning for documentation assets across repositories and product lines.

• Participate in regular documentation audits, removing deprecated content and restructuring materials to align with evolving product architecture.

• Support product launches and releases by ensuring that new features, APIs, and UX changes are fully documented and easy to discover.

• Contribute to internal knowledge sharing and onboarding materials, helping teams adopt documentation workflows and maintain content quality across departments.

• Monitor documentation performance and engagement using analytics and feedback tools to drive data-informed improvements.