Technical Support Engineer
IT Max Global
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The Technical Support Engineer is the initial point of contact for troubleshooting Servers, desktops, software, and network, and monitoring service availability for our customers. In addition, He is responsible for managing backups, antivirus, installation of Microsoft 365 Patches, User, and mailbox creation; Password reset; supporting connectivity.
- Troubleshooting the issues related to Server Operating System.
- Troubleshooting the issues related to desktops, laptops, printers, and Microsoft Office applications.
- Responding and diagnosing problems through discussion with users and supervisor.
- Working closely with the L2 team in Managing the Network, VMWare, and Hyper V Infrastructure.
- Building, deploying, and maintaining standard Windows updates and application installation packages.
- Monitoring and managing the backups, antivirus.
- Monitoring customer s IT infrastructure, connectivity, and availability.
- Monitoring and managing the Azure Cloud Infrastructure, Microsoft 365 applications.
- Being aware of the latest security threats and being able to quickly respond or recommend a course of action to IT management as threats arise.
- On a scheduled rotation, provide off hours emergency coverage for evenings, weekends, and holidays.
- Performing other duties as assigned.
Desired Candidate Profile
- BS in Computer Science or IT related field
- 2 to 5 years of Desktop and Server support experience
- Extensive knowledge of Microsoft Windows Servers, Active Directory, and Exchange administration, SQL administration are required
- Basic network troubleshooting
- General understanding of ITIL Process
- Experience providing customer support for server application software in a multi-site enterprise
- Excellent customer service skills, including verbal and written communication skills
- Excellent organizational and troubleshooting skills
- Able to handle multiple tasks in a fast-paced environment
- Ability to create and maintain positive and professional business relationships with both internal & external associates.
- Proven diagnostic problem solving and solution development capabilities required
- Fluency in English & Arabic
Company Industry
- IT - Software Services
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- Technical Support Engineer
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IT Max Global
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