Technical Support Engineer
IT Max Global
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Troubleshooting the issues related to Server Operating System.
- Troubleshooting the issues related to desktops, laptops, printers, and Microsoft Office applications.
- Responding and diagnosing problems through discussion with users and supervisor.
- Working closely with the L2 team in Managing the Network, VMWare, and Hyper V Infrastructure.
- Building, deploying, and maintaining standard Windows updates and application installation packages.
- Monitoring and managing the backups, Antivirus.
- Monitoring customer s IT infrastructure, connectivity, and availability.
- Monitoring and managing the Azure Cloud Infrastructure, Microsoft 365 applications.
- Being aware of the latest security threats and being able to quickly respond or recommend a course of action to IT management as threats arise.
- On a scheduled rotation, provide off hours emergency coverage for evenings, weekends, and holidays.
- Performing other duties as assigned.
Desired Candidate Profile
BS in Computer Science or IT related field
- 5 to 6 years of Desktop and Server support experience
- Extensive knowledge of Microsoft Windows Servers, Active Directory, and Exchange administration, SQL administration are required
- Microsoft Certified System Engineer (MCSE) is Mandatory
- Basic network trouble shooting
- General understanding of ITIL Process
- Experience providing customer support for server application software in a multi-site enterprise
- Excellent customer service skills, including verbal and written communication skills
- Excellent organizational and troubleshooting skills
- Able to handle multiple tasks in a fast-paced environment
- Ability to create and maintain positive and professional business relationships with both internal associates.
- Proven diagnostic problem solving and solution development capabilities required
- Fluency in English & Tagalog
Company Industry
- IT - Software Services
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- Technical Support Engineer
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IT Max Global
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