Telecom Operation Engineer

COURZAD

Perform daily monitoring, health checks, and audits of telecom and VoIP platforms (SBC, IMS, networking).

Troubleshoot and resolve L1/L2 incidents related to SIP, RTP, TCP/IP networking, and session handling.

Execute preventive maintenance tasks and ensure compliance with operational SOPs.

Support incident, problem, and change management processes in line with ITIL practices.

Work with the Operations Lead on root cause analysis (RCA) and implementation of corrective actions.

Monitor system KPIs and alerts using Prometheus, Grafana, ELK stack (or similar).

Contribute to system documentation, runbooks, and knowledge base for operational excellence.

Provide on-call support and escalate complex issues to senior engineers or the Operations Lead.

Collaborate with cross-functional teams (engineering, product, customer support) to ensure smooth service delivery.

Suggest improvements and automation opportunities to enhance system observability and efficiency.

Qualifications :

Bachelor s degree in Computer Science, Telecommunications, or a related field.

1 4 years of experience in telecom/VoIP networking and/or cloud-native operations.

Good understanding of SIP, RTP, TCP/IP networking, and IMS/SBC platforms.

Hands-on experience with Docker and Kubernetes for service operations.

Familiarity with monitoring and observability tools (Prometheus, Grafana, ELK, etc.).

Knowledge of operational practices such as incident, change, and problem management.

Strong troubleshooting skills and willingness to learn from escalations.

Good communication skills and ability to work in a 24/7operational environment (shift work may apply).

Preferred Experience :

Exposure to large-scale telecom operators, CSPs, or VoIP service providers.

Familiarity with cloud-native telecom functions (vIMS, vSBC, CNFs).

Experience with automation, CI/CD pipelines, or scripting (Python, Bash, Ansible, etc.).