Telecommunication Consultant Jobs

• 5 - 7 Years
• Dubai - United Arab Emirates (UAE)

Oversee contact center operations, ensuring high-quality customer service, meeting KPIs, and supporting team development while maintaining customer retention.

• 2 - 5 Years
• Dubai - United Arab Emirates (UAE)

Conduct quality assessments in contact center operations, ensuring adherence to standards, analyzing metrics, and providing feedback for continuous improvement.

• 3 - 6 Years
• Dubai - United Arab Emirates (UAE)

Monitor real-time agent activity, analyze trends, generate reports, manage schedules, and collaborate with teams to optimize contact center performance.

• 2 - 8 Years
• Dubai - United Arab Emirates (UAE)

The role involves developing and maintaining reports, analyzing data, and supporting management in fraud risk management and compliance with company standards.

• 2 - 7 Years
• Egypt - Egypt

Supervise contact center operations, enhance customer service skills, manage team performance, and optimize customer engagement across various channels.

• 5 - 7 Years
• Abu Dhabi - United Arab Emirates

Oversee contact centre operations, supervise team managers, ensure customer service quality, and drive compliance while utilizing workforce management tools.

• 5 - 7 Years
• Abu Dhabi - United Arab Emirates

Supervise contact centre operations, ensure quality service delivery, manage performance metrics, and support team development with strong analytical and leadership skills.

• 3 - 5 Years
• Dubai - United Arab Emirates

Analyze client service agreements, maximize revenue, manage performance, and develop staff in a bilingual English and Arabic call center environment.