Telephone Operator ACCOR

As a Telephone Operator, you will be responsible for handling all incoming and outgoing calls with professionalism, ensuring prompt and courteous responses to our guests and colleagues. Your role will be central in creating a memorable guest experience through effective communication, accurate information, and exceptional service.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities:

• Receive and answer all calls in a professional, friendly, and efficient manner.

• Maintain clear and effective communication with all departments to ensure smooth service delivery.

• Address guest inquiries politely and courteously, aiming to exceed expectations.

• Greet guests by name when answering calls, in line with Hawar Resort by Mantis service standards.

• Stay updated on resort facilities, services, and local information to provide accurate assistance.

• Utilize Opera guest profile system to maintain awareness of guest preferences and needs.

• Accurately process and record long-distance call vouchers and update relevant logs.

• Manage wake-up call requests and deliver them punctually according to established standards.

• Operate the switchboard efficiently, ensuring prompt connection of calls.

• Take and deliver messages for guests and management as per required standards.

• Diploma or degree in Hospitality or related field.

• Previous experience in a similar role, ideally in a resort or luxury hospitality environment.

• Excellent verbal and written communication skills in English; additional languages are an advantage.

• Strong voice modulation and telephone etiquette.

• Computer literacy with knowledge of Opera PMS preferred.