Ticketing & E-permit System Coordinator Platinumlist.ae

Your Role: The Ticketing & Permit System Coordinator role is vital within the Platinumlist organization in the United Arab Emirates. The primary task is to establish the permit department from scratch, which involves coordinating resources and developing systems and procedures to ensure department functionality and efficiency.

The role also requires assembling and submitting applications for government permits and e-ticketing. This task is crucial as it ensures compliance with legal requirements and alignment with relevant regulations.

Additionally, the coordinator is expected to support the Ticketing Managers team and Event organizer. This support includes maintaining and updating events to ensure current and accurate information, which is essential for successful event delivery.

The coordinator's responsibilities extend beyond event delivery. Post-event duties include evaluating event success, collecting feedback, and implementing enhancements for future events. In conclusion, the Ticketing & Permit System Coordinator role is diverse, demanding a variety of skills and commitment to Platinumlist's success.

Key Responsibilities:

• Achieve goals set by the Operations Manager.
• Assist the team and Event Organizers & Platinumlist in creating and applying for event permits and codes.
• Discuss client requirements for permit and code applications.
• Be responsible for coordinating all aspects of the permit application for assigned events.
• Upload permit and code documents online and keep the team and client updated on progress regularly. (Full system training will be provided).
• Create seating plans with numbers, category splits, and capacities.
• Provide the organizers and team with a timeline for the application submission.
• Offer assistance to organizers and teams outside of regular working hours.
• Respond promptly to the organizers and team members.
• Provide SLAs to team members and organizers.
• Demonstrate good management skills and maintain virtual availability for the team and organizer, potentially including weekends.
• Maintain constant contact with government entities to avoid any penalties.
• Handle all event permit setup requirements requested by the team and the organizer.
• Enhance the organizer onboarding experience by setting clear instructions.
• Regularly check event status or updates for government changes to keep the organizer and team informed.
• Address and resolve requests and complaints from different organizers and team members.
• Create a plan/tracker to provide weekly progress updates to the Operations Manager.
• Collaborate with teammates, including sales and support, to expand permit deliverables.
• Research, prospect, and establish leads for relationships through industry networking.
• Oversee all inquiries, including telephone, online, and direct sales, efficiently.
• Support the organization's efforts to create a great organizer experience in line with the CEO's vision for Platinumlist.
• Ensure compliance with all relevant regulations and legal requirements in the permit application process.
• Maintain strong communication with various government agencies to facilitate permit acquisition.
• Contribute to team meetings and training sessions to share knowledge and best practices.
• Solve problems quickly as they arise.

• 1+ years of experience in ticketing, e-commerce, travel or related industries.
• Ability to work in a high stress environment.
• Ability to learn software functionality quickly.
• Problem-Solving: Resolves customer or software-related issues promptly and efficiently.
• Time Management: Ability to manage multiple customer inquiries and requests within set deadlines.