Training & Onboarding Specialist Lucidya

Posted 30+ days ago

Experience

2 - 7 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What You ll Do

  • Implement and guide customers through Lucidya s SaaS products from kick-off to go-live
  • Act as the main point of contact during the onboarding phase
  • Support customers across multiple Lucidya products (Social Listening, Omniserve, Surveys, and more)
  • Deliver onboarding calls, demos, and structured training sessions
  • Ensure customers complete required product training and reach key onboarding milestones
  • Lead re-onboarding programs for existing customers when needed
  • Track onboarding progress, timelines, and SLA in CRM/CS tools
  • Share best practices to drive adoption and faster time-to-value
  • Partner with Sales, Product, Support, and Customer Success to translate customer goals into tailored onboarding plans

Desired Candidate Profile

You hold a Bachelor s degree in Business or IT

  • You have 2 to 3 years of experience in Onboarding, Customer Success, or SaaS Implementation roles
  • You re familiar & have hands-on experience withCRM & CS tools such as HubSpot, ChurnZero, and Planhat
  • You re an excellent communicator and a pro at delivering strong, engaging presentations
  • You re proactive, you anticipate bottlenecks and don t wait for someone to tell you that there s a problem before you starting fixing it
  • You can juggle between prioritizing different customers effectively, with the goal of delivering the best-in-class customer experience

    • Company Industry

    • IT - Software Services

    Department / Functional Area

    • Training
    • Learning

    Keywords

    • Training & Onboarding Specialist

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    Lucidya

    Lucidya is an AI-native CX Intelligence platform transforming how brands understand and engage with their customers through cutting-edge technologies purpose-built for Customer Experience (CX). With AI at the core of our platform and operations, we are redefining how businesses drive growth, loyalty, and insight at scale.

    Our product suite includes solutions such as social listening, media monitoring, omniserve, and most recently our cutting edge Agentic AI - designed to deliver intelligent & scalable CX Automations.

    Read More

    https://apply.workable.com/lucidya/j/0E03D66AC7/

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