Training & Quality Senior Manager

Client of NOK for Human Capital

Develop and execute the organizations training and quality strategy in alignment with overall business goals.

Design, implement, and continuously improve training programs, onboarding frameworks, and capability development initiatives across departments.

Establish and manage quality assurance frameworks, policies, and performance standards to ensure consistent service delivery.

Lead and mentor training and quality teams, fostering a culture of accountability, continuous learning, and performance excellence.

Analyze operational data, audits, and feedback to identify performance gaps and implement corrective actions.

Develop quality metrics, KPIs, and performance dashboards to monitor training effectiveness and service quality.

Partner with senior leadership and department heads to align training initiatives with strategic business priorities.

Oversee quality audits, calibration sessions, and compliance monitoring to ensure adherence to internal standards and regulatory requirements.

Implement process improvement initiatives that enhance operational efficiency and customer experience.

Manage the training budget, resource allocation, and vendor relationships where applicable.

Lead change management initiatives related to process improvements, technology adoption, and organizational capability development.