Villa Manager Five Keys Hospitality Services LLC

Key Responsibilities:

1. Guest Relations:

   • Ensure personalized and exceptional service for VVIP guests.

   • Anticipate guest needs and preferences; maintain confidentiality and discretion.

   • Handle guest inquiries, requests, and feedback promptly and professionally.

2. Villa Operations:

   • Oversee daily operations, including housekeeping, maintenance, F&B service, and concierge.

   • Ensure all facilities, amenities, and systems are in excellent working condition.

   • Coordinate with suppliers and vendors for timely services and supplies.

3. Team Management:

   • Recruit, train, and supervise villa staff, ensuring adherence to luxury service standards.

   • Conduct performance appraisals and provide ongoing guidance and motivation.

   • Prepare duty rosters, monitor staff performance, and ensure staff discipline.

4. Budgeting and Administration:

   • Manage villa budgets, control expenses, and maintain financial records.

   • Prepare operational reports and update management on villa performance.

   • Ensure compliance with health, safety, and legal regulations.

5. Special Arrangements & Events:

   • Plan and coordinate special events, private functions, and personalized guest experiences.

   • Collaborate with chefs, F&B, and other departments for customized services.

Qualifications & Skills:

• Minimum 5 years of experience in luxury villa management, hotel management, or private estate management.

• Excellent interpersonal and communication skills.

• Strong leadership and team management abilities.

• Discretion, professionalism, and cultural sensitivity.

• Knowledge of luxury service standards and hospitality software.

• Ability to work flexible hours, including weekends and public holidays.