Virtual Relationship Manager Commercial Banking

First Abu Dhabi Bank

Job Title
Virtual Relationship Manager Commercial Banking (CMB) Dubai, UAE
Job Description
Virtual Relationship Manager Commercial Banking (CMB) Dubai, UAE

Position Overview
First Abu Dhabi Bank (FAB) is seeking a Virtual Relationship Manager to handle a hybrid portfolio of borrowing and non-borrowing clients within its Commercial Banking (CMB) segment. Based in Dubai, this role offers a unique opportunity to engage clients remotely while driving revenue growth, portfolio activation, and customer satisfaction. If you're passionate about banking in a digital-first model, this is a high-impact opportunity with the UAE's largest and most secure bank.

Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Banking / Mortgage Professionals
Function: Sales
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

Key Responsibilities

* Manage a portfolio of 400 500 primarily non-borrowing clients under the Virtual Relationship Unit
* Achieve portfolio growth, revenue targets, product penetration, and client activation KPIs
* Reactivate dormant or inactive customers and onboard new clients through referrals
* Cross-sell FAB banking products including accounts, trade, lending, FX, and bancassurance
* Act as the primary remote point of contact for clients, delivering proactive advisory and support
* Maintain accurate CRM and customer engagement records to ensure personalized service
* Ensure full compliance with AML, KYC, sanctions, and regulatory obligations
* Coordinate with risk and compliance teams on enhanced due diligence and transaction reviews
* Provide input on process improvements and contribute to service excellence and NPS growth
* Regularly update KYC profiles and remediate expired cases in line with bank standards
* Participate in FAB s training and development programs to continuously improve service delivery

Candidate Requirements

* Bachelor s degree in Business Administration, Finance, or Banking preferred
* At least 3 years of experience in Corporate, Commercial, or Business Banking
* Proven ability to manage client relationships remotely across a large portfolio
* Strong understanding of banking products and commercial customer needs
* Excellent communication, advisory, and service orientation
* Familiarity with KYC, AML, risk controls, and governance frameworks
* Proficient in maintaining customer lifecycle and activity tracking through CRM systems