Wellness Therapist The First Group

Treatment Delivery

• Perform a wide range of spa therapies and wellness treatments (massages, facials, scrubs, wraps, and signature rituals) to the highest professional standards.
• Customize treatments to guest preferences and wellness goals.
• Maintain accurate treatment records and follow all treatment protocols.
• Ensure punctuality and readiness for all scheduled appointments.

Guest Experience

• Provide a warm, professional welcome and deliver an exceptional guest journey.
• Explain treatment procedures, benefits, and aftercare to guests.
• Handle guest concerns with care, escalating where necessary to the Spa Supervisor.
• Promote spa facilities, wellness programs, and encourage repeat visits.

Team & Operations Support

• Ensuring treatment rooms are always clean, equipped, and guest ready.
• Always adhere to grooming standards and professional conduct.
• Support colleagues during peak periods and work as part of a cohesive team.
• Follow all health, safety, and hygiene protocols, including sanitization of tools and rooms.

Retail & Business Contribution

• Recommend and upsell retail products aligned with guest needs.
• Support achievement of treatment and retail sales targets.
• Participate in promotions, spa events, and new service launches.
• Monitor stock usage and report needs to the Spa Supervisor.