Whole Sale / Cafe Manager Mirzam Chocolate llc

Sales & Business Development

• Develop and implement effective sales strategies to achieve revenue targets.
• Identify and pursue new business opportunities, including corporate accounts, catering, and wholesale clients.
• Maintain strong relationships with existing customers to ensure repeat business and loyalty.
• Prepare regular sales forecasts, reports, and performance analysis.

Customer Service & Operations

• Ensure excellent customer experience through high service standards and staff engagement.
• Collaborate with the operations team to optimize menu offerings and promotions.
• Monitor and analyze customer feedback to improve product and service quality.

Team Management

• Lead, train, and motivate the café sales and service team to achieve sales and customer satisfaction goals.
• Conduct regular performance evaluations and provide coaching to improve sales techniques.
• Ensure the team follows company policies, sales procedures, and hygiene standards.

Marketing & Promotion

• Coordinate with the marketing team to plan and execute promotional campaigns, events, and collaborations.
• Monitor market trends, competitor activities, and customer preferences to identify opportunities.
• Contribute to social media and digital marketing strategies to enhance café visibility and brand presence.

Administration & Reporting

• Oversee daily cash handling, POS reports, and sales reconciliations.
• Prepare weekly and monthly sales reports for management review.
• Manage inventory levels and coordinate with suppliers to ensure smooth operations.