Wings Butler Supervisor Mandarin Oriental Hotel Group

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Rooms Division Department, the Wings Bulter Supervisor is responsible to supervise and directs all aspects of the butler department as outlined in the Rooms division manual. The Wings Bulter Supervisor reports to the Assistant Manager - Butler Services.

As a Wings Butler Supervisor, you will be responsible for the following duties:

• Understand and implement all company policies, procedures, standards, specifications, and training programs
• Ensure all food products are consistently prepared and served in accordance with established recipes, portion sizes, cooking methods, and presentation standards
• Provide warm, friendly, and courteous service to all guests, ensuring they always feel welcome
• Achieve company objectives in sales, service quality, and facility presentation
• Continuously develop team members through coaching, training, and professional development opportunities
• Prepare and maintain all required documentation, reports, and forms accurately and on time
• Ensure all equipment is properly maintained, clean, and in good working conditions through regular inspections and participation in preventive maintenance programs
• Oversee employee performance appraisals, ensuring they are conducted accurately and within set timelines
• Compile and submit the monthly regional training report
• Ensure smooth daily operations while maintaining the highest standards of guest service
• Support cost-effective operations and assist in the efficient organization of departmental activities
• Maximize departmental profitability through effective cost control and resource management
• Identify and address service or operational issues based on guest feedback, in coordination with the Assistant Manager Butler Services
• Maintain an organized and efficient departmental structure and workflow
• Perform additional duties as assigned by the Assistant Manager Butler Services
• Uphold the company s image through proper grooming, uniform standards, and adherence to personal hygiene policies
• Organize staff schedules, manage overtime, and ensure adequate coverage to meet operational needs
• Coordinate closely with the Front Office regarding arrivals, departures, VIP guests, and special requests