Workshop Supervisor Al Zaabi Group

Job Purpose:

To oversee and manage the daily operations of the workshop, ensuring high-quality service, repair, and maintenance of premium vehicles. The Workshop Supervisor will lead a team of technicians, maintain service standards, ensure timely job completion, and deliver customer satisfaction while upholding brand reputation.

• Supervise and coordinate daily workshop operations, ensuring efficiency and productivity.
• Allocate jobs to technicians and monitor progress to ensure timely completion.
• Ensure compliance with manufacturer guidelines, service standards, and safety regulations.
• Conduct quality checks on completed jobs before vehicle delivery.
• Diagnose complex technical issues and provide guidance to the team.
• Support and mentor workshop staff through training and development.
• Maintain workshop tools, equipment, and ensure calibration where required.
• Ensure adherence to health, safety, and environmental standards (QHSE).
• Coordinate with Service Advisors to ensure clear communication of repair progress to customers.
• Monitor workshop performance KPIs, such as turnaround time, first-time fix rate, and productivity.
• Handle escalations and resolve technical or customer-related issues.
• Ensure accurate documentation of repair orders, service records, and warranty claims.