Account Manager

Amideast

Responsibilities

• Understand and be able to articulate Amideasts current and future product and service offerings
• Produce an annual business plan with quantifiable goals, for internal and external distribution
• Develop and implement strategies to increase awareness of Amideast and its products and services, reaching out to audiences in the public, private, and academic sectors
• Develop and implement sales strategy for all testing products, with particular emphasis on the TOEFL assessment family including: The TOEFL ITP Assessment Series, The TOEFL Young Students Series, The TOEFL Junior Tests, The TOEFL Primary Tests
• Support sales for the TOEIC assessment family, including the TOEIC Listening and Reading test, the TOEIC Speaking and Writing tests and the TOEIC Bridge
• Work closely with program staff to ensure the accuracy and appropriateness of marketing and sales efforts and to ensure needed follow-up
• Maintain a database of marketing contacts including cold calls to new prospects as a daily component of all sales strategies
• Maintain regular contact with existing clients to provide ongoing customer service and ensure client retention
• Provide recommendations to the Country Director regarding areas of new program development
• Represent Amideast as needed, at conferences and exhibitions
• Arrange meetings with potential customers
• Gather market intelligence
• Communicate all prospect and client activity to the Country Director and, as needed, to Amideast Headquarters
• Communicate product or service issues as related by prospective and existing clients to the Country Director
• Abide by all organizational pricing policies
• Submit a weekly sales summary to the Country Director and Amideast Headquarters, outlining the previous weeks business accomplishments and comparing them to the annual sales plan, summarizing the current months expected accomplishments, and identifying areas needing upper management direction
• Provide input to social media marketing campaigns
  
  

Qualifications And Skills

Required:

• Bachelors degree
• A minimum of five years of relevant work experience
• Demonstrated work experience in the United Arab Emirates and/or the GCC
• An advanced level of proficiency in both written and spoken English and Arabic
• Excellent customer service skills
• Strong verbal and written communication skills
• Ability to work independently and to take initiative in a proactive, results-oriented manner
• Ability to work within deadlines and frequently shifting priorities
• Strong computer skills, specifically with MS Office Suite, in particular Excel, and ability to master other software quickly
• Ability to work in a professional, cooperative manner with colleagues and clients
• Ability to work independently and to take initiative in a proactive, results-oriented manner
• Ability to work within deadlines and frequently shifting priorities
• Attention to detail
• Willingness to accept new assignments enthusiastically, openness to learn and to apply information gained to better support Amideast staff
• Displays enthusiasm and self-confidence Preferred:
• Minimum five (5) years experience in Business Development/Sales and Marketing role in Educational Institute
• Experience in Test Centre management WORK ENVIRONMENT