Assistant People & Culture Manager ACCOR

To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all employees, and assist in a prompt, caring and helpful manner.

• To anticipate employee s needs wherever possible and react to these to enhance employee satisfaction.
• To promote a helpful and professional image to the internal and external guest.
• To ascertain a high degree of employee s satisfaction (to receive zero complaints about your department).
• To maintain professional confidentiality and never disclose any confidential pertaining to the Company.
• Strict adherence to legal regulations and work permits regarding foreign expatriate employees
• Conducts job application correspondence and sees to due and proper answering and filing of all documents, applications adverts, etc.
• Co-ordinates and initiates yearly performance evaluations at all staff levels.
• Sees to insurance administration, notifies superior in case of deviation or irregularity.
• Ongoing information of personnel regarding problems, changes and other news.
• Responsible for ensuring all the necessary hotel licenses are up to date for the smooth functioning of the hotel.
• Ensures proper job descriptions are available for all functions, continuously adapts them in co-ordination with relevant supervisors to operational requirements.
• Management of personnel files, on the basis of incoming, hiring, transfer, promotion, resignationand other modification data.
• Sees to the due and proper filing of work procedures and operational rules. Adapts them to new situations and requirements whenever necessary.
• Oversee recruiting in co-ordination with the various Department Heads.
• Analyses the working atmosphere and discusses possible improvements with the Department Heads and supervisors and submits to GM.
• Supervises adherence to remuneration guide lines and discusses any deviations with GM.
• Surveys remuneration and social benefit policies of other competitors and compares them with our policies, on a yearly basis.
• Acts as a Godfather and counsels employees in personal and professional matters.
• Exit Interviews with all resigning employees to establish reason patterns for resignation.
• Informs personnel and supervisor regarding important events and news from within the hotel operation to avoid misunderstandings and rumours/gossip.
• Organises social and leisure activities in co-ordination with Department Heads for the employees.
• Organisation, supervision and maintenance of staff accommodation. Regular inspection tours. Sees that pest control, repair and improvement work is carried out.
• Maintains good co-ordination and information with the Director of Finance for payroll and other finance related matters.
• Prepares monthly reports as per requirements.
• Maintains a monthly overview of vacation and public holiday balance of all staff and delivers a monthly consolidated summary to the relevant supervisors.
• He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• To comply with the hotels legal requirements for fire, bomb threats and Health & Safety.
• To attend all training sessions as required.
• Coordinate with the hotel s travel agency to arrange for air tickets (arrivals, repatriation, vacations, business trips).
• Ensure that airport pickups and accommodation for all new arrivals has been arranged.
• Efficiently managing the indirect reports
• To operate an efficient and accurate administration process in order to meet statutory, legal and internal requirements (internal and external audits).
• To ensure employee hand books are distributed to all employees.
• To arrange employee s Identity card upon completion of Visa formalities
• To arrange Name Tags for employees and outsourced staff.
• Ensuring HRMS is up to data with all relevant employee information.
• To manage departmental time sheets.
• To ensure effective communication internally and externally.
• To assist the recruitment & retention officer, the employee benefits and relations officer, the PRO and the visa coordinator with administrative requirements for the smooth functioning of the department.
• Attend meetings and draft minutes of meeting to be circulated.
• Assumes responsibility of Duty Manager when scheduled to do so.
• To carry out any reasonable duties as requested by a Director of HR.
• Other duties as assigned by the Director of HR.