Associate Business Analyst

Zoho Corporation

Key Duties & Responsibilities

• Elicit, analyse, and document business, functional, and non-functional requirements using industry-standard techniques.

• Translate complex business needs into clear, actionable specifications, user stories, and acceptance criteria.

• Plan and facilitate workshops, interviews, and stakeholder meetings to gather requirements and validate solutions.

• Analyse current-state and future-state business processes, identifying gaps and recommending process improvements.

• Collaborate with technical and delivery teams to support solution design, system implementation, and change initiatives.

• Support system testing, user acceptance testing (UAT), and validation activities to ensure solutions meet business needs.

• Maintain end-to-end requirement traceability and ensure accurate, up-to-date project documentation.

• Assist with project planning, status reporting, risk identification, and delivery tracking.

• Ensure delivered solutions align with business objectives, regulatory requirements, and organisational strategy.

Required Skills & Experience

• 1u20132 years of experience as a Business Analyst or in a similar analytical role.

• Strong industry understanding for implementing CRM, ERP, HRMS will be required.

• Solid knowledge of the Software Development Life Cycle (SDLC) and project delivery frameworks (Agile, Waterfall, or Hybrid).

• Excellent analytical, problem-solving, and critical-thinking skills.

• Strong written and verbal communication skills with the ability to engage stakeholders at all organisational levels.

• Ability to work collaboratively in cross-functional teams and manage multiple priorities effectively.