Associate - Technology Support Specialist Ernst & Young AE

As part of Enterprise Technology, the On-site Technology Support Specialist (Associate) plays a vital role in enabling EY s people to work efficiently and securely every day by delivering fit-for-purpose technological support services. The role involves providing on-site support across hardware, software, and end-user technology in a fast-paced environment, while effectively prioritizing tasks and working across multiple technologies.

Your key responsibilities

• Facilitate and support the deployment, installation, configuration, and testing of firm hardware and software.
• Support provisioning and deprovisioning processes, including onboarding new hires and collecting hardware from separating employees.
• Assist with or coordinate repairs of end-user hardware and reinstall software as required to resolve incidents.
• Resolve incidents related to firm-standard hardware, software, and mobile technologies, while identifying trends to prevent future issues.
• Provide after-hours support for escalated issues under minimal supervision.
• Perform asset management activities including procurement, inventory, tracking, and distribution in line with EY policies.
• Support off-site technology needs for firm-sponsored meetings, events, office moves, and relocations.
• Act as remote hands for other EY Technology teams such as Telecommunications and Hosting.
• Maintain a strong understanding of EY Technology services to proactively address end-user needs.
• Anticipate and resolve technology issues that may impact productivity across the firm.

Skills and attributes for success

• Strong analytical skills to resolve end-user incidents escalated from the service desk or raised through walk-up support.
• Ability to prioritize incidents and clearly communicate timelines and expectations to end users.
• Excellent communication, interpersonal, organizational, and time management skills.
• Strong customer service mindset and ability to work effectively with diverse stakeholders.
• Approximately 2 4 years of experience in end-user technology support.