Business Development Manager EMA - Aftermarket

Flowserve Corporation

Your tasks:

• Development and implementation of the aftermarket growth strategy across the entire EMA sector, coordinated with Flowserve's service portfolio (repairs, spare parts, LTSA, digital services, reliability programs).
• Drive the development of new business areas with end users, sales partners and industrial customers.
• Funding programs such as Asset Care, Performance Partner and reliability-based service concepts.
• Collaboration with regional sales teams to pursue opportunities between business units.
• Conducting market analyses, competitor analyses, mapping of the installed base and growth segmentation.
• Building long-term customer relationships that focus on value, life cycle performance, and reliability.
• QRCs support by creating funnels, supporting offers, and coordinating regional service campaigns.
• Lead service contract development, pricing logic, positioning, and customer negotiation.
• Development of business cases, financial models and ROI analyses for service opportunities.
• Present service capabilities and offerings at customer workshops, audits, and industry events.
• Coordination with operations, finance, product management and supply chain to ensure commercial readiness.
• Development of commercial proposals and multi-year partnership agreements.
• Track KPIs: revenue growth, margin, contract penetration, and customer retention.

Your profile:

• Bachelor's degree in engineering, business administration or a related field.
• At least 7 years of experience in industrial sales, aftermarket service or business development.
• Solid knowledge of valves, flow control systems and industrial service environments.
• Experience with service contracts, LTSA models, or reliability-based service portfolios.
• Proven track record in building customer relationships and increasing revenue.
• Ability to create business cases, financial plans and market analyses.
• Excellent communication, presentation and negotiation skills.
• Willingness to travel frequently across EMA (~50%).
• Experience with Flowserve or other industrial OEMs.
• Knowledge of digital service models (predictive analysis, remote diagnostics).
• Experience in working with regional sales organizations, QRC workshops and field service teams.
• Multilingual communication skills in English are required; German is an advantage.
• Customer-oriented thinking and the ability to build relationships.
• Strategic commercial thinking combined with strong analytical skills.
• Teamwork and cross-functional influence.
• Results-oriented, disciplined execution.
• Strong cultural awareness throughout the EMA.