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Experience
0 - 1 Year
Job Location
Education
Secondary School, Diploma, Any Graduation
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
> Manage inbound and outbound customer calls in a timely manner.
> Identify customers’ needs and wants, give your best to clarify information.
> Research every issue and provide solutions to customers.
> Follow up on customer calls where necessary.
> Go the extra mile to engage with customers.
> Document all call information according to standard operating procedures.
> Follow our internal assigned quality communication “scripts”.
> Build strong relationships with customers by being professional and supportive.
> Managing & attending to Customer Complaints.
> Raising of Tickets & Escalations as & when deemed necessary.
> Responding to emails, Social Media Interactions & Web Chat within agreed time frames and within the agreed scripts.
Desired Candidate Profile
> Bachelor's Degree in any discipline
>Minimum 1 year of Contact Center experience in a similar role or Customer Service role OR Fresh Graduate with good customer service skills and ability to grow and learn
> Familiarity with CRM/Oracle/Yardi systems etc.
> Familiarity with Windows operating systems.
> Excellent customer service oriented skills.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Call Center Agent
- Call Center
- Call Center Management
- Customer Services
- Customer Relations
- Customer Relationship Handling
- Call Center Executive
- Call Center Officer
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Al Ghurair Investment LLC
Al Ghurair Investment is a diversified industrial group based in Dubai with operations spanning more than 50 countries globally. With a rich history of pioneering businesses and technologies, this heritage of innovative success is built upon values of excellence in the products developed and the processes followed. Our Core Areas of Expertise are Foods, Commodities, Construction and Properties. And furthermore, our additional areas of focus include Energy, Printing, Retail and Education.
Read MoreSanchit Khandelwal - Recruitment Specialist
Dubai , UAE UAE, Dubai, United Arab Emirates (UAE)