Call Center Management Jobs in UAE

• 2 - 8 Years
• Dubai - United Arab Emirates (UAE)

Monitor call performance metrics, provide coaching, develop training programs, and ensure customer satisfaction while leading a call center team effectively.

• 7 - 10 Years
• United Arab Emirates - United Arab Emirates

Lead and mentor call center teams, optimize performance, ensure guest satisfaction, and develop training plans in a luxury hospitality environment.

• 5 - 7 Years
• Abu Dhabi - United Arab Emirates

Oversee contact centre operations, supervise team managers, ensure customer service quality, and drive compliance while utilizing workforce management tools.

• 2 - 5 Years
• United Arab Emirates - United Arab Emirates

Responsible for answering calls, assisting guests, coordinating services, and maintaining records while ensuring high-quality customer service standards.

• 2 - 5 Years
• Dubai - United Arab Emirates (UAE)

Conduct quality assessments in contact center operations, ensuring adherence to standards, analyzing metrics, and providing feedback for continuous improvement.

• 5 - 10 Years
• Abu Dhabi - United Arab Emirates

Supervise contact centre operations, ensure quality service delivery, manage performance metrics, and support team development in a customer-focused environment.

• 2 - 8 Years
• Dubai - United Arab Emirates (UAE)

Provide exceptional customer support in Dutch, troubleshoot technical issues, and document interactions while ensuring customer satisfaction and driving sales opportunities.

• 5 - 7 Years
• Dubai - United Arab Emirates (UAE)

Oversee contact center operations, ensuring high-quality customer service, meeting KPIs, and supporting team development while maintaining customer retention.

• 3 - 5 Years
• Dubai - United Arab Emirates

Analyze client service agreements, maximize revenue, manage performance, and develop staff in a bilingual English and Arabic call center environment.

• 3 - 6 Years
• Dubai - United Arab Emirates (UAE)

Monitor real-time agent activity, analyze trends, generate reports, manage schedules, and collaborate with teams to optimize contact center performance.

• 2 - 8 Years
• Dubai - United Arab Emirates (UAE)

The role involves developing and maintaining reports, analyzing data, and supporting management in fraud risk management and compliance with company standards.