Call Centre Operation Specialist

Confidential Company

Posted on 13 Mar

Experience

12 - 18 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Minimum 12 years of relevant experience in Contact Center operations and customer service environments.

  • Strong technical understanding of contact center systems and technologies.

  • Familiarity with Dubai Government service indicators and quality standards, including the Dubai Model and 360 Services.

  • Experience in developing and updating service delivery standards.

  • Experience in conducting internal self-assessments and audits to evaluate the effectiveness of systems and processes.

  • Good knowledge of excellence policies and related frameworks.

Desired Candidate Profile

Bachelor's Degree is preferred.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Call Center Management
  • Customer Experience Manager
  • Process Improvement
  • Operations Support Specialist
  • Contact Center Specialist
  • Customer Service Operations Lead
  • Call Center Team Lead

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Confidential Company

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