Contact Center Operations Jobs in UAE

• 5 - 7 Years
• United Arab Emirates - United Arab Emirates

Organize and supervise team operations, provide training, monitor financial performance, implement policies, and enhance customer experience in Contact Centre.

• 3 - 5 Years
• Abu Dhabi - United Arab Emirates

Organize and supervise customer service operations, provide training, monitor performance, and promote organizational values while ensuring compliance with policies.

• 3 - 5 Years
• Dubai - United Arab Emirates

Organize and supervise customer service operations, provide training, monitor performance, and ensure compliance with policies while promoting team development.

• 3 - 8 Years
• United Arab Emirates - United Arab Emirates

Supervise customer service operations, provide training, monitor performance, and ensure compliance with policies while promoting team development and organizational values.

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates

Supervise customer service operations, ensure financial performance, implement policies, and promote continuous improvement while providing training and support to team members.

• 8 - 10 Years
• Abu Dhabi - United Arab Emirates (UAE)

Lead full project lifecycle, coordinate with stakeholders, drive transformation projects, and ensure alignment with business goals and timelines.

• 7 - 10 Years
• Dubai - United Arab Emirates (UAE)

Drive data intelligence and AI adoption in contact centers, implementing analytics tools and optimizing performance through predictive modeling and operational dashboards.

• 8 - 12 Years
• Dubai - United Arab Emirates (UAE)

Redesign call center operations, define SLAs and KPIs, optimize customer journey, and manage workforce planning with a focus on transformation.

• 3 - 6 Years
• Abu Dhabi , Dubai - United Arab Emirates (UAE)

Drive the sales cycle for AI solutions, generate leads, build client relationships, and deliver impactful demos while maintaining CRM updates.

• 8 - 12 Years
• Dubai - United Arab Emirates (UAE)

Redesign call center operations, define SLAs and KPIs, optimize customer journey, requiring Bachelor's degree and experience in call center technologies.

• 12 - 18 Years
• Dubai - United Arab Emirates (UAE)

Manage contact center operations, ensure customer service excellence, develop service standards, and conduct audits with a preferred bachelor's degree.

• 12 - 18 Years
• Dubai - United Arab Emirates (UAE)

The role involves ensuring quality in contact center operations, developing service standards, and conducting audits, requiring strong technical knowledge and a Bachelor's Degree.

• 5 - 8 Years
• Ajman - United Arab Emirates (UAE)

Monitor calls and emails for quality, provide feedback, and ensure compliance; requires Mandarin proficiency and strong analytical skills.

• 2 - 5 Years
• United Arab Emirates - United Arab Emirates

The role involves answering calls, assisting guests, coordinating services, and maintaining records while ensuring high customer service standards.

• 7 - 10 Years
• United Arab Emirates - United Arab Emirates

Lead and mentor call center teams, optimize performance, develop training plans, and ensure high standards of service and guest satisfaction.

• 1 - 3 Years
• Dubai - United Arab Emirates

Provide excellent customer service by resolving inquiries, managing call times, and maintaining accurate records while demonstrating strong communication and problem-solving ski...

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Conduct data analysis and visualization to drive decision-making, manage analytics projects, and ensure data quality while utilizing tools like Tableau and Power BI.

• 3 - 8 Years
• Dubai - United Arab Emirates (UAE)

Manage inbound calls, chats, and emails while ensuring high customer satisfaction; requires strong communication skills and experience in customer service.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Lead Customer Happiness Centre operations, enhance customer experience, manage budgets, and improve processes while utilizing strong problem-solving and leadership skills.