Contact Center Operations Jobs in Dubai

• 3 - 5 Years
• Dubai - United Arab Emirates

Organize and supervise customer service operations, provide training, monitor performance, and ensure compliance with policies while promoting team development.

• 12 - 18 Years
• Dubai - United Arab Emirates (UAE)

Manage contact center operations, ensure customer service excellence, develop service standards, and conduct audits with a preferred bachelor's degree.

• 12 - 18 Years
• Dubai - United Arab Emirates (UAE)

The role involves ensuring quality in contact center operations, developing service standards, and conducting audits, requiring strong technical knowledge and a Bachelor's Degree.

• 7 - 10 Years
• Dubai - United Arab Emirates (UAE)

Drive data intelligence and AI adoption in contact centers, implementing analytics tools and optimizing performance through predictive modeling and operational dashboards.

• 8 - 12 Years
• Dubai - United Arab Emirates (UAE)

Redesign call center operations, define SLAs and KPIs, optimize customer journey, requiring Bachelor's degree and experience in call center technologies.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Conduct data analysis and visualization to drive decision-making, manage analytics projects, and ensure data quality while utilizing tools like Tableau and Power BI.

• 3 - 8 Years
• Dubai - United Arab Emirates (UAE)

Manage inbound calls, chats, and emails while ensuring high customer satisfaction; requires strong communication skills and experience in customer service.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Lead Customer Happiness Centre operations, enhance customer experience, manage budgets, and improve processes while utilizing strong problem-solving and leadership skills.

• 12 - 17 Years
• Dubai - United Arab Emirates

The role requires strong technical understanding of contact center systems, familiarity with Dubai Government standards, and experience in service delivery and audits.

• 12 - 17 Years
• Dubai - United Arab Emirates

Responsible for evaluating contact center systems, developing service standards, and conducting audits while ensuring compliance with Dubai Government quality standards.

• 7 - 9 Years
• Dubai - United Arab Emirates

Develop and implement analytics frameworks and AI solutions to enhance customer experience, optimize operations, and drive data-driven decision-making.

• 3 - 4 Years
• Dubai - United Arab Emirates (UAE)

Lead contact center operations, manage customer interactions, ensure data accuracy, and demonstrate strong problem-solving and conflict resolution skills in a fast-paced environ...

• 3 - 5 Years
• Dubai - United Arab Emirates

The role involves conducting quality assessments, analyzing customer satisfaction metrics, and optimizing processes while leveraging automation and AI for operational excellence.

• 3 - 8 Years
• Dubai - United Arab Emirates

Lead call center operations transformation by assessing processes, developing strategies, implementing technology solutions, and fostering a culture of innovation and customer f...

• 5 - 7 Years
• Dubai - United Arab Emirates

The Operations Manager oversees reservations and call center operations, focusing on guest experience, operational efficiency, and team development in luxury hospitality.

• 1 - 3 Years
• Dubai - United Arab Emirates

Provide excellent customer service by resolving inquiries, managing interactions, and maintaining accurate records while demonstrating strong communication and problem-solving s...

• 2 - 6 Years
• Dubai , Sharjah - United Arab Emirates (UAE)

Oversee call center operations, manage team performance, enhance customer experience, and analyze metrics; requires Bachelor's degree and Arabic speaking skills.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Conduct data analysis and visualization to drive decision-making, manage analytics projects, and ensure data quality while collaborating with cross-functional teams.