Concierge Agent

Confidential Company

· Greet guests and residents warmly, offering a personalized welcome and assistance upon arrival.

· Provide information about residency/hotel amenities, local attractions, dining options, transportation services, and other relevant information.

· Handle residents inquiries, requests, and special needs promptly and professionally, demonstrating a proactive and attentive approach to customer service.

· Coordinate transportation services, including arranging taxis, limousines, and car rentals, and providing directions and recommendations for guests' convenience.

· Maintain a vigilant presence in public areas, monitoring residents and visitors activity and ensuring the safety and security of guests, residents, and their belongings.

· Respond promptly to emergency situations, following SSG established protocols and procedures to ensure the well-being of all individuals on the premises.

· Build and maintain positive relationships with guests and residents, addressing their needs, concerns, and inquiries with professionalism and courtesy.

· Handle residents feedback and complaints effectively, taking appropriate action to resolve issues and ensure residents satisfaction.

· Assist with administrative tasks such as answering phones, taking messages, and handling mail and package deliveries.

· Lead and support colleagues in the achievement of operational and service delivery targets

· Ensure the implementation of the Concierge policies, processes, templates, procedures and formats in order to improve the quality of Concierge “best practices”.

· Maintain accurate records of residents interactions, requests, and services provided, ensuring thorough documentation and follow-up as necessary.

· Maintain and follow up on daily log report of activities, occurrences and incidents.

· Reporting breaches of Community Rules and following escalation procedures