Conference & Catering Service Executive Marriott International

POSITION SUMMARY

Handles social and local corporate catering opportunities that are above sales office parameters. Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Manages the sales efforts for the property including local corporate and social catering. Responds to incoming catering opportunities for the property. Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive, as applicable. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Works with the management team to create and implement a catering sales plan addressing revenue, customers and market. Designs, develops and sells creative catered events. Maximizes revenue by up-selling packages and creative food and beverage. Manages catering sales revenue and operation budgets, and provides forecasting reports. Develops menus that drive sales. Assists with selling, implementation and follow-through of catering promotions. Executes and supports Marriott s Customer Service Standards and hotel s Brand Standards.

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brands. Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. Monitors successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.