Contact Center Operations Jobs

• 5 - 7 Years
• Sharjah - United Arab Emirates

Oversee contact centre operations, supervise teams, ensure service delivery, monitor performance, and enhance customer satisfaction through effective management and analysis.

• 5 - 8 Years
• Sharjah - United Arab Emirates

Supervise contact centre operations, provide training, monitor compliance, analyze performance, and enhance customer experience with strong leadership and communication skills.

• 5 - 6 Years
• Abu Dhabi - United Arab Emirates

Manage contact centre operations, supervise teams, enhance customer service, monitor financial performance, and implement policies for continuous improvement.

• 5 - 7 Years
• Abu Dhabi - United Arab Emirates

Oversee contact centre operations, supervise team managers, ensure customer service quality, and drive compliance while utilizing workforce management tools.

• 5 - 10 Years
• Abu Dhabi - United Arab Emirates

Manage contact centre operations, supervise teams, enhance customer service, monitor financial performance, and ensure adherence to policies and procedures.

• 2 - 8 Years
• Dubai - United Arab Emirates (UAE)

Create and maintain reports, analyze data trends, support management, and ensure compliance with standards in fraud risk management and data analytics.

• 3 - 6 Years
• Dubai - United Arab Emirates

Responsible for coaching team leaders, managing client service agreements, maximizing revenue, and providing leadership in a bilingual environment.

• 3 - 8 Years
• Dubai - United Arab Emirates (UAE)

Monitor customer service operations, manage customer journeys, analyze feedback, and support cross-functional teams while enhancing performance and vendor management.

• 1 - 3 Years
• United Arab Emirates - United Arab Emirates

Responsible for verifying cash product applications, ensuring compliance, resolving issues, and collaborating with teams to optimize processes in banking operations.

• 6 - 8 Years
• United Arab Emirates - United Arab Emirates

Oversee virtual team operations, drive engagement, manage performance metrics, and enhance customer experience in banking contact centers.

• 8 - 10 Years
• Dubai - United Arab Emirates

Manage end-to-end CCaaS project implementations, ensuring stakeholder alignment, risk management, and delivery of customer business requirements with strong project management s...

• 5 - 7 Years
• Riyadh - Saudi Arabia

Manage outsourced vendor operations, monitor customer service KPIs, and improve inbound operations while requiring strong leadership and analytical skills.

• 3 - 5 Years
• Cairo - Egypt

The role involves quality monitoring, data analysis, process optimization, and supporting automation in customer experience operations with a focus on continuous improvement.

• 1 - 2 Years
• Dubai - United Arab Emirates

Lead and motivate a team of contact center advisors, ensuring exceptional customer service, performance management, and client relationship management.

• 7 - 8 Years
• Riyadh - Saudi Arabia

Oversee Customer Care and Service operations, enhance customer satisfaction, lead teams, analyze metrics, and implement strategic plans and technologies.

• 1 - 4 Years
• Abu Dhabi - United Arab Emirates

Lead and motivate a contact center team, manage operations, ensure customer satisfaction, and develop staff while maintaining performance metrics.

• 2 - 8 Years
• Sharjah - United Arab Emirates (UAE)

Respond to public inquiries, manage incoming calls, and provide technical support for devices, requiring good communication skills and Arabic proficiency.

• 2 - 8 Years
• Doha - Qatar

Seeking a Call Center Team Leader with strong communication, leadership, and training skills to manage operations and motivate team members.

• 5 - 7 Years
• Abu Dhabi - United Arab Emirates (UAE)

Supervise call center agents, ensure service level agreements, handle complaints, analyze performance, and support training with strong communication and problem-solving skills.

• 3 - 5 Years
• Dubai - United Arab Emirates (UAE)

Lead call center operations, ensuring compliance with consumer protection regulations while enhancing customer experience through team leadership and process improvements.

• 1 - 2 Years
• Ajman - United Arab Emirates (UAE)

Analyze call center data, develop policies, handle escalated issues, monitor performance, and manage technology while requiring a Bachelor's degree and communication skills.