Contact Center Operations Jobs

• 5 - 7 Years
• United Arab Emirates - United Arab Emirates

Organize and supervise team operations, provide training, monitor financial performance, implement policies, and enhance customer experience in Contact Centre.

• 3 - 5 Years
• Abu Dhabi - United Arab Emirates

Organize and supervise customer service operations, provide training, monitor performance, and promote organizational values while ensuring compliance with policies.

• 3 - 5 Years
• Dubai - United Arab Emirates

Organize and supervise customer service operations, provide training, monitor performance, and ensure compliance with policies while promoting team development.

• 3 - 8 Years
• United Arab Emirates - United Arab Emirates

Supervise customer service operations, provide training, monitor performance, and ensure compliance with policies while promoting team development and organizational values.

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates

Supervise customer service operations, ensure financial performance, implement policies, and promote continuous improvement while providing training and support to team members.

• 2 - 6 Years
• Dubai , Sharjah - United Arab Emirates (UAE)

Oversee call center operations, manage team performance, enhance customer experience, and analyze metrics; requires Bachelor's degree and Arabic speaking skills.

• 3 - 4 Years
• Dubai - United Arab Emirates (UAE)

Lead Contact Centre Operations key initiatives that align with end state goals by working cross-functionally with internal and external teams and manage the floor ops of Voice H...

• 3 - 5 Years
• Hawally - Kuwait

Lead and mentor call center agents, monitor performance metrics, conduct training, and resolve escalated customer issues to ensure satisfaction.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Conduct data analysis and visualization to drive decision-making, manage analytics projects, and ensure data quality while collaborating with cross-functional teams.

• 5 - 10 Years
• United Arab Emirates - United Arab Emirates

Manage the guest voice journey by optimizing IVR and voicebot experiences, analyzing performance, and collaborating with stakeholders for continuous improvement.

• 3 - 5 Years
• Dubai - United Arab Emirates

The role involves conducting quality assessments, analyzing customer satisfaction metrics, and optimizing processes while leveraging automation and AI for operational excellence.

• 6 - 11 Years
• Riyadh - Saudi Arabia

The role involves prospecting, discovery, workflow mapping, and defining success metrics for AI-driven customer experience solutions, requiring strong CX knowledge and communica...

• 1 - 3 Years
• Giza - Egypt

Handle inbound customer calls, log orders, manage complaints, and coordinate with teams; requires Bachelor's degree and strong communication skills.

• 4 - 6 Years
• Egypt - Egypt

Design and implement contact center solutions, optimize systems for customer experience, and ensure compliance with regulations while integrating with IT systems.

• 1 - 3 Years
• Dubai - United Arab Emirates

Provide excellent customer service by resolving inquiries, managing interactions, and maintaining accurate records while demonstrating strong communication and problem-solving s...

• 2 - 5 Years
• United Arab Emirates - United Arab Emirates

Responsible for answering calls, assisting guests, coordinating services, and maintaining records while ensuring high-quality customer service standards.

• 7 - 10 Years
• United Arab Emirates - United Arab Emirates

Lead and mentor call center teams, optimize performance, ensure guest satisfaction, and develop training plans in a luxury hospitality environment.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Lead Customer Support operations, manage SLAs and KPIs, ensure compliance, optimize systems, and develop team skills in a regulated environment.