Coordinator Rider On Ground Ops talabat

Employer Active

Posted on 5 Jun

Experience

2 - 4 Years

Job Location

Abu Dhabi - United Arab Emirates

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Description

Support day-to-day fleet operations at the zone level by monitoring performance, resolving rider issues, and ensuring efficient live operations. Act as the primary link between riders, dispatch, and fleet partners on the ground.

Desired Candidate Profile

Qualifications

  • Monitor live operations to ensure optimal performance across the city/zone.
  • Track and assess rider performance on a city/zone level.
  • Manage walk-in queries from riders.
  • Liaise with fleet partners to ensure smooth communication.
  • Assist dispatchers with rider-related communication.
  • Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.
  • Facilitate feedback loops between riders and management.
  • Resolve queries and escalations from internal and external stakeholders.
  • Oversee zonal performance and take corrective actions (Warning, Suspension, Termination) against low-performing riders.
  • Investigate rider-related issues raised by customers or vendors.
  • Perform ad hoc tasks as requested by the line manager.

Company Industry

  • Internet
  • E-commerce
  • Dotcom

Department / Functional Area

  • Administration

Keywords

  • Coordinator Rider On Ground Ops

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talabat

https://jobs.smartrecruiters.com/DeliveryHero/744000129939206

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