Coordinator Rider On Ground Ops

Delivery Hero

What s on Your Plate?

• Monitor live operations to ensure optimal performance across the city/zone.

• Track and assess rider performance on a city/zone level.

• Ensure effective rider utilization during peak and non-peak hours.

• Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.

• Manage walk-in queries from riders.

• Liaise with fleet partners to ensure smooth communication.

• Assist dispatchers with rider-related communication.

• Facilitate feedback loops between riders and management.

• Resolve queries and escalations from internal and external stakeholders in a timely manner.

• Oversee zonal performance and take corrective actions (Warning, Suspension, Termination) against low-performing riders.

• Investigate rider-related issues raised by customers or vendors.

• Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.

• Perform ad hoc tasks as requested by the line manager.

What did we order?

• Education and Experience:

  • Bachelor s Degree

  • 1-2 years of experience in the food/grocery tech industry is highly preferred.

• Skills and Competencies:

  • Ability to multitask and work effectively in a fast-paced environment.

  • Proficient in Google Suite.

  • Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.

  • Problem-solving skills and a proactive approach to identifying and addressing operational challenges.

  • UAE Driving License is a must.