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Experience
5 - 8 Years
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Lead the retail store to deliver exceptional customer service and drive commercial success. Implement best practices aligned with Emirates premium retail vision while fostering a high-performance culture that maximizes revenue and ensures operational excellence.
- Oversee the day-to-day operations of the retail store, ensuring efficiency, service excellence, and adherence to Emirates premium retail standards.
- Drive revenue through consultative selling, upselling, and cross-selling Emirates products and services, ensuring the effective use of sales tools.
- Ensure the retail store team meets and exceeds sales and service targets by implementing the station s commercial strategy and leveraging sales performance insights.
- Champion the experiential retail concept by delivering personalized, high-quality service that enhances customer engagement.
- Lead, mentor, and develop the retail store team, fostering a high-performance culture focused on exceptional customer service and commercial results.
- Act as the final escalation point for customer issues, ensuring prompt resolution while maintaining service integrity and commercial interests.
- Monitor recruitment needs and collaborate with training teams to ensure the retail team is adequately resourced, trained, and competent in delivering Emirates retail experience.
- Analyse operational and sales data to identify trends, enhance service levels, and optimize revenue generation. Work closely with the Sales Manager to implement the station s commercial strategy and maximize direct sales opportunities.
- Maintain store standards, ensuring all branding, retail displays, technology, and customer-facing areas reflect Emirates premium image and operational requirements.
- Ensure all customer transactions, interactions, and operational processes comply with company policies and regulatory requirements while identifying continuous improvement opportunities.
- Proven ability to inspire, develop, and lead diverse teams.
- Strong understanding of digital retail tools, CRM systems, and analytics.
- Education: Diploma/bachelor s in business, hospitality, or a related field (preferred).
- Experience: 5+ years in luxury retail, hospitality, or store leadership.
Must have the right to live & work in Egypt.
Salary & benefitsAs per Company Policy.
Company Industry
- Airlines
- Aviation
Department / Functional Area
- Sales
- Business Development
Keywords
- Customer Sales & Services Manager
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The Emirates Group
Based in Dubai, the Emirates Group is a highly profitable business with a turnover of approximately US$18.4 billion and over 50,000 employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group’s rapidly expanding and award-winning international carrier. Currently, Emirates flies to over 125 destinations across 6 continents on a modern fleet of 180 wide-bodied aircraft...
Essential to the Group’s ongoing success is the employment of high-quality people who benefit from living and working in Dubai, a modern cosmopolitan city offering one of the most desirable lifestyles in the world. The Emirates Group employees come from over 160 nationalities, receive tax-free salary and benefits package, and are offered professional development opportunities to further their careers with the organisation.
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