Customer Service Advisor

PwC

As a Customer Advisor - Associate , you ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

Financial

• Adhere to the allocated budget for the administrative function of the office

Customer

• Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
• Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

• Floorhost
• Managing floor operations eg. cleaning, FM, meeting rooms, hourly floor checks
• Fills up the CAFM form/App for any facilities/maintenance issues
• Checks meeting room bookings day before for full day, wrong floor etc - liaise with staff directly or advises Central Floorhost. Deals with daily issues if EA cannot handle.
• Check occupancy against bookings on assigned floor/s
• Sits when not on cover at floor host receptions
• Reception
• Maintain visitor logs
• Manage Parking Validators Logs
• Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
• Perform general maintenance of the reception area
• Coordinate with Security where relevant
• Act in accordance with regulations
• Perform other administrative duties as required (eg. Issuing PwC access cards)
• Answer queries from visitors and callers, and refers them to the appropriate person
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Learning and Growth

• Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed.