Customer Service Officer - UAE National Only (Dubai and Abu Dhabi) VFS Global
Multiple Vacancies
Posted on 27 Aug
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Experience
0 - 6 Years
Monthly Salary
AED 9,000 - 10,000 ($2,431 - $2,701)
Job Location
Education
Secondary School, Intermediate School
Nationality
Emirati (UAE)
Gender
Any
Benefits
Medical Insurance
Vacancy
3 Vacancies
Job Description
Roles & Responsibilities
Purpose of the Role:
To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centers (VACs).
Areas of Responsibility & brief description
1.Document scrutiny and collection of applications for visa processing
2.Handle customer/applicant queries personally or via email, telephone.
3.Handle cash and bank related transactions if assigned and ensure 100% accuracy
4.Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
5.Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
6.Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
7.Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
8.Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
9.Ensure that the entire process is completed within the mandated Turn Around Time
10.Assist Deputy Manager/Operations Manager in execution of WB Project
11.Ensure judicious use of natural resources
12.Adhere to the environment health and safety policy/objectives and guidelines of the organization
Desired Candidate Profile
Minimum Qualification - Should have passed their High School - Grade 12.
Minimum Experience - Freshers are open to apply to this job and those with experience can apply too.
• Proficiency in MS office
• Adaptability and presence of mind to handle customer queries and complaints
• Knowledge of Arabic will be a advantage
•Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
Employment Type
- Full Time
Department / Functional Area
Keywords
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VFS Global
As the global leader in trusted technology services, empowering secure mobility for governments and citizens, VFS Global embraces technological innovation including Generative AI to support governments and diplomatic missions worldwide. The company manages non-judgmental and administrative tasks related to applications for visa, passport, and consular services for its governments, increasing productivity and enabling them to focus entirely on the critical task of assessment.
Read MoreJoseph Baptista Raphael Britto - Joseph Baptista Raphael Britto
Wafi Mall, Falcon Phase 2, Dubai, United Arab Emirates (UAE)
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