Customer Success Manager

Jedox

What you love:

• You love engaging with customers and developing trusted advisor relationships with stakeholders and cross-functional teams
• You thrive in fast-paced environments with shifting priorities
• Ensuring customer success and satisfaction is your top priority
• Acting as trusted advisor and key contact for our customers

In this role, you will:

• Act as the primary point of contact for Jedox customers throughout the lifecycle from onboarding and implementation, through adoption, renewal and expansion.
• Own a portfolio of enterprise customers, driving retention, adoption, and expansion of Jedox solutions through strategic, value-focused engagement.
• Develop and execute Customer Success Plans that align Jedox capabilities with the customer s business objectives, planning processes, and transformation roadmap.
• Lead customer-facing sessions including product demonstrations, enablement workshops and QBRs that highlight ROI and future opportunities.
• Serve as a strategic advisor, helping customers map Jedox to broader planning, forecasting, and performance management strategies across their organization.
• Identify and advance cross-sell and upsell opportunities, partnering closely with Sales to support account growth and multi-solution adoption.
• Proactively monitor product usage and adoption, identify risks or optimization opportunities, and take action to ensure measurable value realization.
• Coordinate cross-functionally with Sales, Product, Support, and Partners to resolve issues, ensure seamless delivery, and elevate the overall customer experience.