Customer Support & Service Manager

Safran Group

Reinforce development of existing Support & Services activities within the assigned geographical Middle East area for the Defense Global Business Unit Customer Support & Services Department.

Prospect and identify any opportunities to develop Support & Services activities within the assigned geographical area

Establish and report SED Customers needs in order to initiate the actions under CSSM pole responsibilities: elaborating and put in place sales process with SED team in France Coordinating all related commercial activities

Develop local relationships between the various legal Safran Electronics & Defense entities (subsidiaries, offices), its partners and its customers..

In collaboration with Customer Support & Services Manager pole of Defense GBU Customer Support & Services Department, developp the structuring activities in order to reach the global objectives of CSSD..

Job Requirements

• Local contract
• Attached to GBU Def CSSD (functional)
• Based in Middel East with numerous business travels within assigned geographical area and in France.
• Local legal working terms apply.

Requirements

• Proven experience in support activities & ideally in defence.
• Proven experience in business development within the geographical area.
• More than 5 years of professional experience in Commercial and Customer support activities

Qualification :

• Bachelor's degree or equivalent experience
• More than 5 years of complex sales & Business development experience or more, preferably in the in Support activities and ideally in Defense industry
• Demonstrated excellent customer relationship management skills, strong written and oral communication skills and strong listening skills
• Experience with project management, contractual terms and conditions and financial acumen
• Proficient in utilizing analytical software and sales tools (Excel, PowerPoint, etc.)
• Achievement and results oriented
• Able to function and work independently and confidently