Director of Facilities and General Services Department

Ministry of Education Dubai

Department Definition:

The Facilities and General Services Management Department is responsible for overseeing the Ministry s facilities, buildings, and general services. It ensures the proper implementation of policies, construction and maintenance standards, operational services, school transportation, asset management, document and office management, and safety protocols, while enhancing service quality and efficiency in alignment with the Ministry s vision.

Main Job Duties & Responsibilities:

• Implement policies and establish technical, construction, educational, and technological specifications for all Ministry facilities and schools, prepare procedural manuals regarding location, area, and usage type, and ensure compliance with relevant authorities and national standards.
• Develop policies and procedures for building construction, monitor the execution of construction projects for educational and service facilities and infrastructure, coordinate with relevant authorities, and prepare periodic reports on project progress and compliance with specifications and standards.
• Prepare and execute annual and long-term maintenance plans for all facilities, including routine, preventive, and emergency maintenance, and manage buildings and facilities to ensure optimal use and a safe and productive working environment.
• Develop disaster and emergency management plans for each facility, update them regularly, and ensure the safety and security of employees, students, and stakeholders during crises and emergencies.
• Oversee contracts for building management and operational services, including security, maintenance, cleaning, and school transportation, ensuring compliance with terms and standards and improving service quality for employees, students, and stakeholders.
• Develop policies and strategies for school transportation, coordinate with relevant sectors and authorities to ensure student comfort and safety, assess service quality, allocate necessary budgets, and enforce transportation regulations for employees and delegations.
• Prepare executive plans for inventorying and monitoring the Ministry s fixed assets, in coordination with the Asset and Inventory Management Department.
• Develop a comprehensive plan to identify administrative needs, manage files, organize offices, and provide daily support to all Ministry employees.
• Establish archiving policies and oversee document management systems, manage official mail, prepare and review official correspondence, and carry out printing and publishing operations to support administrative activities.
• Develop and update general services work procedures to ensure alignment with best practices and institutional policies, and improve the quality and efficiency of service delivery.
• Perform any other duties related to the nature of the department s work or as assigned by the Assistant Undersecretary for the Support Services Sector.

Skills

• Project and Facility Management Skilled in monitoring and executing construction, service, and infrastructure projects, ensuring compliance with specifications and standards.
• Maintenance Management Ability to develop and implement annual and long-term maintenance plans, including preventive, routine, and emergency maintenance.
• Crisis and Disaster Management Ability to develop and implement emergency and disaster management plans to ensure the safety of employees, students, and stakeholders.
• Communication and Negotiation Skills Effective communication with internal and external stakeholders and the ability to conduct negotiations when required.