Director, Strategic Planning and Digitalization

Western Union

Leadership and General Management

• Lead all regional-level operations, ensuring alignment with the company s global strategy and regional goals.

• Develop and execute the strategic growth plan, prioritizing market share, revenue, and profitability.

• Design and execute innovative strategies to accelerate revenue growth, particularly in digital channels and new customer segments.

• Oversee the P&L, ensuring financial targets are met or exceeded through effective cost management and revenue generation.

• Serve as the primary point of contact for internal stakeholders and external partners, including regulatory bodies, industry associations, and key customers.

• Cultivate a high-performance culture by leading, mentoring, and motivating cross-functional teams.

Digital and Product Innovation

• Champion the development and deployment of digital products and services, ensuring they meet market demands and deliver superior customer experiences.

• Lead initiatives to strengthen the company s omni-channel presence, integrating online and offline platforms seamlessly.

• Ensure the seamless integration of online and offline experiences, creating a robust omni-channel presence.

• Stay ahead of digital trends and competitor activities, ensuring the company remains at the forefront of innovation.

• Expand digital and product offering to target new customer segments.

Entities creation / Mergers & Acquisitions (M&A) Strategy and Execution

• Identify potential acquisition targets that align with the company s strategic goals.

• In partnership with the Global M&A team, conduct thorough due diligence to assess the viability and potential impact of acquisitions.

• Lead the integration of acquired companies, ensuring seamless alignment with the company s operations and culture.

• Monitor and evaluate the performance of acquisitions to ensure they meet strategic and financial objectives.

Strategic Partnerships and Business Development

• Build and maintain strategic partnerships with local stakeholders, including financial institutions, regulatory bodies, and technology providers.

• Foster strong relationships with key company clients (large agent networks) to deepen engagement and drive long-term loyalty.

• Identify and negotiate joint ventures, collaborations, and partnerships to enhance the company s local presence.

Performance, operational excellence and compliance

• Set clear KPIs for the country s operations and ensure regular monitoring and reporting.

• Analyze business performance, customer feedback, and market trends to refine strategies and improve outcomes.

• Adapt quickly to changing market conditions and implement corrective actions as needed.

• Ensure the highest standards of operational efficiency, risk management, and regulatory compliance.

• Implement and oversee robust processes and systems to optimize productivity and service delivery.

• Drive alignment between local operations and regional/global teams to maintain consistency and operational excellence.

Lead Cross-Functional Collaboration

• Partner with marketing, sales, product development, operations, legal and compliance to ensure alignment and impact.

• Build internal networks and connect with senior leaders across the company and the central functions.

• Inspire and mentor teams to foster a culture of innovation and excellence.