Employee Relations Investigator I

Alorica Inc

Responsible for supporting Employee Relations function throughout the organization, with a primary focus on investigating mid to high level Employee Relations concerns and acts a resource to field HR Operations for Employee Relations.

JOB RESPONSIBILITIES
Investigates mid to high level Employee Relations concerns received through site HR or employee ethics hotline within assigned region, including, but not limited to sexual harassment, discrimination, retaliation, security, etc.
Provides timely investigation summaries for all completed investigations
Conducts employee relations risk assessments and provides actionable feedback
Communicates regularly with ER Manager and Director of ER regarding pending investigations
May assist in conducting training and coaching of managers on Employee Relations for all completed investigations
Communicates status of all Employee Relations investigations to Employee Relations and Compliance Coordinator for tracking
Partners with field HR Regional Managers / Directors to provide counsel and facilitate prompt and effective resolution of workplace conflict to address issues for employees and managers in a manner consistent with Alorica s policies
Regularly communicates Employee Relations activity updates and trends to field HR Regional Managers / Directors and makes recommendations to implement improved processes
Maintains accurate, confidential records regarding all investigation
Interacts with field HR and HR Business Partners to ensure a high level of employee satisfaction and engagement
Partner with legal in conducting investigations, researching policies/ practices, creating and gathering appropriate documentation, and making recommendations

Develops effective relationships with Business Partners to promote good employee relations throughout the organization

OTHER RELATED DUTIES
Participates in projects performed by the Employee Relations department, as necessary
Supports other Employee Relations investigators in times of high-volume case load